Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Visit the Customer Support page to find information on how to contact customer support. To cancel your purchase with a Quest Customer Support representative Refunds will be processed within 14 business days of purchase expiration. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire.In some states, applicable taxes are non-refundable as well. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund.For home collection kits with lab processing and resulting: These home collection kits cannot be canceled and are nonrefundable. You will receive an email confirming your refund is being processed.įor home collection kits which can be used and resulted at home. Your refund will be processed within 7-14 business days. In some states, applicable taxes are nonrefundable as well. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. Your results will always be located in your account area.You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers. Please note that if you create an account with Quest, your results will NOT be posted there. You may also print this by scrolling down the page. You will then be provided with a confirmation code, and a QR code that can be scanned if the location that you are visiting accepts self check-in. To complete preregistration and the scheduling of your appointment, please click Finish Preregistration. You will then need to confirm that you are not using insurance. Lab Testing API does not work with insurance, therefore you will click No. Quest will ask you if you are using your insurance. If you click on Get Started, you will walk through preregistering. If you click Not Now your appointment will be complete and ready. Quest will give you the ability to save yourself some time and preregister for your test. Once all the information has been provide, the schedule appointment button will turn green. Please then provide the information required for the person getting tested. You can now go through the available appointments and select one that is suitable for you. If you have found a location that you require please click Schedule Appointment. You then select the location you would like to go. IF MINUS ONE WAS AN OPTION OMS who has the time or energy to deal with this I went for lab & had to scan in my ID & prepare for a long read more. You will then need to type in your zip code so that Quest can locate the nearest location to you. Quest will then ask you what testing you need. It will ask you who is sending you for the test, please select Medical Professional. Please note if you reach out to us we can do it for you. ![]() If you would like to learn how to book an appointment online at Quest, here is how you do it. You received your lab order and you are now ready to get tested.Īt Quest Diagnostics, you can walk in, but appointments do take priority. How to arrange an appointment online at Quest Diagnostics
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